Observations from the Road #2:
You don’t have to be the fastest car on the road to get there on time.

"Are We Almost There?"

"Are We Almost There?"

Here I sit in Knoxville, TN at a relatively nice pet-friendly hotel – LaQuinta Inns & Suites, to be precise. I left Charlottesville, VA about 2:00 p.m. yesterday and based on the milage, I calculated my arrival in Knoxville to be about 8:00 to 8:30 with stops for food, gas and Pablo. I don’t know about you, but I’ve got a competitive streak, normally not so much with other people as with myself. Behind the wheel on the highway, however, I’m finding myself getting irritated when someone passes.

Please know, I am not a Nervous-Nellie (no relation) driver. I push the 65 mph – to the comfortable “just below the level of speeding” envelope.  I’m not poking along, in other words. I’m passing plenty, if not most cars on the road – but not all. Most of the time when they pass me they’re going a LOT faster than me, not just a few mph, so I see them coming up from behind from a ways back. That gives me time to really get tense and ticked off.

I’m usually on cruise control so I look down at the speedometer to make sure it hasn’t “clicked off” and I’m actually going as fast as I think.

  • “Should I speed up?”
  • “What kind of car is that?”
  • “My car could keep up with that.”
  • “I wonder if there are any highway police out there.”
  • “What time is it? How much farther do I have?…. “

Then I realize that even 15 miles per hour more will only mean getting there minutes faster in a day – not hours. It’s faster, yes – but does it really matter in the long run? Is it really an issue to stress about? Does it really matter in the long run?

I’m sure you know what I mean. A colleague or competitor takes a different tact than you, publishes a new book, posts additional blog entries, wins another client, gets more RT’s, has more followers, attends more conferences… whatever it is that makes you question whether you’re “doing enough”.

I’m finding some clients thinking along the same lines regarding social media strategies. They want to have a wicked cool website, be a top trending topic on Twitter, have the most viewed video on You Tube. Yet for most businesses, a successful social media presence isn’t about having the foxiest website, the coolest viral video or being a trending topic on Twitter for the day.

Building a social media presence isn’t sexy or fast.  Are you trying to make a 6 hour trip in 4 hours or are you trying to get to Knoxville in time to relax, walk the littlest Pablo and get a good night’s sleep? Are you trying to build a social media presence to improve your business for the long-term or are you trying to get more Facebook Fans than your competition?

Done correctly, building a social media presence isn’t sexy or fast. It isn’t about having the foxiest website, the coolest viral video or being a trending topic on Twitter for the day. All these things are good, don’t get me wrong, but:

  1. Rarely can you plan any of them and
  2. They’re temporary.

The website becomes familiar, the video fades and Twitter moves on to something else.

A speed demon flies up behind me on the highway. I move over to let them pass. Later on, another car will fly by me – and then another. 6 or so hours later, I get to Knoxville. Safe, sound and without a speeding ticket. Pablo is happy. I get a good night’s rest and best of all, my parents read this so – they know their “little girl” is driving responsibly.

Unless your primary goal is one-time, event based results, don’t worry so much about being the fasted, coolest most popular social media star around. Work on creating the best social media presence you can, be consistent day-in and day-out and be very protective of it.

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Have you ever thought about ‘the thought’, if any, that goes into the “Welcome to…” state signs? I think that the answer is probably “not much” for most of us. That’s what I would have said until Monday, when I crossed into Connecticut on my drive from Portland, ME to NY.

What is the purpose of the sign? Is it merely something that marks a border? Or is it a communication? If it’s a communication, it’s a marketing tool – a branding tool. And if so, most states are missing the boat.

Welcome to Maine

Welcome to Maine

I would suggest that the Welcome Sign is a first impression. It’s an opportunity to set a tone – an image in visitors’ minds – customers’ minds – of what is waiting should they stop and spend time (and money) in Connecticut.

State welcome signs are a communication tool. The Connecticut sign seemed cold, business like, technical. It didn’t feel welcoming to me at all.

Connecticut Welcomes You

Connecticut Welcomes You

Maine’s isn’t that much better, and I may be partial because I live there – but the “The Way Life Should Be” makes me FEEL something. Not only that, a few yards down from this sign you see another: ” Maine – Worth a Visit… Worth a lifetime…” Clearly a calculated marketing communication. (sorry, no picture of that one)

Ok, that being said – let’s draw the analogy between the Connecticut Welcomes You (or your state) sign and social media. The fact the sign may not be doing the best job for the state is likely not the ‘fault’ of the person in charge of the sign. It may be the ‘wrong’ person in charge of the sign.

What would I ask Connecticut?  Who is responsible for the ‘welcome’ signs within the state? Is it someone who is:

  1. In marketing or with other communication responsibilities? or
  2. Experienced at and responsible for maintaining highway signs and markers?

Who have you turned to help you / your business leverage social media?

Is it a IT person? A web designer? An SEO specialist? A blog ghost writer? A young person that “gets” all this new Web 2.0 stuff?

Make sure you turn to the right person / people with the right skills to orchestrate and manage your business’s online, social presence. Don’t expect a web designer to understand marketing strategies, nor a marketing strategist to understand what FBML code to use to make your Twitter feed show up on your Facebook page.

Who’s representing you in the social media sphere?

For the Record:
I am not an internet sales person or an internet marketing person. I am a marketing professional. I don’t design Facebook pages or websites, I don’t code websites or shopping carts or run reports that show the top keywords you should use.

While I can make all these things happen, my role is to help you to make sure your website, your blog, your Facebook page, etc. targets the right people with the right messaging so they:

  1. visit, read and fan your sites,
  2. share information back with you when appropriate and
  3. likely turn into a client.

In other words, I advise, coach and teach how to build relationships with people online so they get to know, like and trust you, your product and your website / blog so it accomplishes the goals you set for it’s existence.

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Who Does Your Marketing Target – Bob or Bubba?

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Who do you want to listen to? Your clients? Other professionals in your area of expertise? Vendors and colleagues? All of the above, you say – well, fine. However, there should be a primary focus when you’re just getting started. The adage “you can’t be all things to all people or you’ll end up being [...]

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